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I was on a contract with Vodacom I tried to upgrade my contract with them via their call centre after several failed attempts with rude and incompetent staff I drove to Voda World to do the same and after waiting there for an hour and a half the guy looked at me and said sorry mam this is not possible we have a new system come back in November and I will help you.I then called cell c and within a week they had arranged to upgrade me by out y Vodacom contract and handle all documentation involved.Cell C was quick efficient and very friendly. heres my issue. BEYOND INCOMEPTENT!!! Dear Customer, Thank you for making us aware of your complaint. Vodacom not taking responsibility. From 00:00 to 01:00 ( night owl starts at 00:00). These services are available 365 days a year. Fight back! I was satisfied. (adsbygoogle = window.adsbygoogle || []).push({}); Head Office address: 1 Kingdom St, London W2 6BY, UK. And a night owl data bundle of 250 meg. It is not only me with complaints against Vodacom. Even by today the mistake has not been rectified. I left it there and loaded another R55 . Payments Contact Centre 082 17855. Today i loaded R55 as usual. I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. it in the computer. Googled a few things. For months now I cannot open my statement send by Vodacom each month. Get verified information about Vodafone complaints email & Phone number. Call 03333 041 524 to make a complaint to Vodafone about their service. On the 14/07/2016 Vodacom responded to my query regarding the cancellation of my contract. There was no arrears, no outstanding balance due on the headsets. In case you didn't realize there was an alternative, the best phone number for … They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. Kindly be advised that a consultant will make contact with you in … The website explains things clearly. Redirecting to Vodacom Portal. Call 777. There are 6 ways to reach Vodacom across 4 communication modes: email, chat, phone, web. Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. When I asked to speak to a manager I was told that they first needed to know why and then after much debate was told that I couldn't speak to a manager/team leader because they were all in a meeting. I buy a 250 meg data bundle. Vodacom in Meerensee, Richards Bay, has major problems with low bandwidth and have ignored our complaints - even closing service complaints secretly and selectively We have now formed a neighborhood WhatsApp group to get attention with all m we members giving a group view of the network issues - which should be Vodacom’s job They are also unable to help me with that query. R939, instead of R419!!! Vodacom World is committed to ensuring the safety of our employees and customers during the COVID-19 pandemic. We use cookies to improve your experience on our site and to show you personalised advertising. They say the vast majority of complaints are successfully resolved at this stage. Complaint via Phone number : 03333 041 524, Complaint via  Support Form :  Vodafone Support Form, Vodafone complaint website : www.vodafone.co.uk, 1 Kingdom St, London W2 6BY, UK Call 03333 041 524 to make a complaint to Vodafone about their service. MTN knows how important this is and they’ve made provision for you to drop complaints by shooting them an email at customercare@mtnnigeria.net . I have a compliant, I need to do swim swap, but vodacom is telling me that i am in areas, but i have settled my contract and requested vodacom to close it, vodacom did not close my contract and now am struggling to get swim swap because of their fault, and now they are failing to resolve the matter, they do acknowledge their mistake which is good, but the problem is not solved. The Fiber line side of things is active, however the ISP side (Vodacom Fiber) is unable to assist me at this point. Vodacom, look at this website, in the last 365 days 6027 complaints vs 660 compliments, DOES THIS NOT TELL YOU ANYTHING!!! Everytime I do follow ups Im told that the mistake will be rectified. Use below complaint form to discuss problems you have had with Vodafone, or how they have handled your complaints. . It was 9am on a Monday morning! Redirecting to Vodacom Portal. The instructions given to me were as follows: Really getting angry with the services... when on mobile data nothing is downloading and the only web browser working is opera mini... Only when i am on wifi everything works fine...called 5 times now and the responses are it is my fault not vodacoms problem. Phoned vodacom. Email Contact Emails have existed for a long time now and still remains arguably the best way to contact people and get responses. Vodacom's reply: 30 Jun 2016, 05:03. Vodacom repair call centre 082 1944. I had my fiber installation completed on the 8th of October 2018. So.. i buy R55 vodacom airtime daily. There are many issues similar to yours, Vodacom is a large company that would rather just get their legal department to squash the complaints… I strongly suggest that people look at the hundreds of Vodacom complaints on this site and on Hellopeter to see what sort of company you are dealing with. If yours is not, then the subsequent steps to take are clearly shown on the website. Initial complaints should be directed to Vodafone directly. Call 0800 800 021. I called 0821958 and spoke to Tembiso, we did an upgrade where I opted for a Samsung A50 and we agreed that I would be charged R419 per month as of 1 October 2019 (Ref:1-34399991228543). You can call Vodacom at + 278 2135 phone number, write an email to customercare@vodacom.co.za, fill out a contact form on their website www.vodacom.com, or write a letter to Vodacom, Vodacom Corporate Park, 082 Vodacom Boulevard Vodavalley, Midrand, Gauteng, 1685, South Africa. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Telecommunications Business in retail stores . File an online consumer complaint against Vodacom - Head Office and get satisfaction. Firstly we were given the wrong device than what we applied for and were promised as the memory was insufficient, thereafter when we went back were given a memory card to substitute the error which the device was not compatible using. I am having a very serious problem at this stage with Vodacom. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … All product and company names are trademarks or registered trademarks of their respective holders. Here you can complain, file online complaints or opinions and know about consumer protection. they all share the same brain at vodaworld. Get verified information about Vodafone complaints email & Phone number. But tonight buying twice the amount of data 500 megs lasted me one hour. Hello, I have been buying airtime from Vodacom and it would dispair without me using it. Complaints and Complaint Resolution. Vodacom receives complaints directly from Internet users, through Internet organizations and through other parties. My phone only updates on wifi. . Find your nearest Vodacom store online. On 2 September 2019, my 24 month contract has been honored in full. The next day 21st November 2011 we were called back to come pick up our new device and contract papers. I checked and had R23 . I was on the internet for a bit. We made the first ever mobile phone call on 1 January 1985 from London to our Newbury HQ. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours Up to this day, I am still waiting for a Fraud confirmation letter from Vodacom. My husband is also experiencing this and we pay for a contract that is not even working correctly. Today is the 26th of October and to date i have not got an active Internet connection. Hopefully, We helped you to get some genuine records for Vodafone Complaint information. Vodacom Overview. i have a similar problem a bit worse than yours... im not being declined a service, i have been blacklisted and have nobody within Vodacom to talk to who can reverse this. Regards So its quite obvious vodacom is ripping customers off. Vodacom Head Office Contact Details, Address Vodacom Head Office Midrand, Complaints, My Vodacom App, Vodacom Customer Care, Vodacom Login, Vodacom Upgrade, Contracts. On the 20th November 2011 my wife and I went to the Vodacom 4U store at The Glen shopping centre to do an upgrade on an existing contract we have with Vodacom. .   The first step is to call the complaints line on 03333 041 524. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). Request a call back . Vodacom Now! Ready? Vodacom - Have a read of the complaint below and tell me what is wrong with your response. The website explains things clearly. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Customer care. Last month I bought 450 rand airtime bundle purchase from my phone, then I use the sim card. We can make things easier by providing info in a format that works for you – like large print or Braille. Now Vodacom want to sue me for their fault. Each time i call the 082 1904 number i am advised it will be escalated. Complaints. You lock customers into signing 2 year contracts, don't deliver on your service and when one chooses to opt out, is expected to pay for the remaining duration of the contract. The next day the manager JANA from the store calls me and apologises for the issues and offered to substitute the device with the correct one at no extra charge which I was greatful for and went back the same day to collect. Find a store . 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